Frequently Asked Questions
What payment methods do you accept?
All payments are to be made securely and easily via PayPal. You do not need a PayPal account to pay via PayPal. When you receive an invoice, it will ask you to either log in to PayPal or 'Pay with card' which allows you to pay easily and securely without signing up for a PayPal account. It's very simple.
PayPal is very safe to use and offer protection for both buyers and sellers.
What are the resources made from?
All my items are printed onto 160 gsm card and 250 micron laminating pouches. This ensures that children are using high quality resources which are durable and can be wiped clean. All posters and mats are A4 size unless otherwise stated.
Where do you ship items to?
Currently I am only dispatching to the United Kingdom from my website. But I do ship worldwide from my Etsy shop.
When will my items be dispatched?
I aim to dispatch items within 3 working days of payment being processed but this can be longer during busy periods. All my items are made to order and larger orders will take longer to complete.
How can I care for my items?
To make sure that items are long lasting, you need to store them correctly and try not to bend them. All items can be wiped clean and reused. Any items that have been written on using a dry wipe pen needs to cleaned using a dry cloth after use.
I have not received my item, what can I do?
If you have not received your item please let me know and I will try my best to resolve any issues. Please allow longer for delivery during busy periods. E.g. Christmas, Easter, bank holidays.
I want to return my item, what do I need to do?
If you change your mind and would like to return any items it is the responsibility of the buyer to pay for any shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please note - Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
The digital downloads are in a "Zip format" This means the pdf file you want is compressed. Most Windows/Apple devices should have extraction software built into the operating system. This will enable you to access the file you want without installing additional software. Any Queries please don't hesitate to ask.